Help and Frequently Asked Questions

<p>You only need to register if you wish to finalize your order.  The registration step will be presented at the end of the order process.  For those that have already registered, the opportunity to log in will also be available at the end of the order process.</p> <p><u>Can I register before starting an ad?</u></p> <p>Yes!  Just click the Register button on the home page.</p> <p><u>Do I need to provide an email address?</u></p> <p>Yes.  We require an email address for confirmation of registration, communication regarding your orders, and to communicate with you if you have lost your password.</p> <p> </p>

<p>From the home page, click the Log In button and enter your email address and password.  If you have forgotten your password, there is a “Forgot Password” link below the fields.</p>

<p>Log in via the home page. You will be taken to the My Account page.  Click the “My Profile” tab, and you will be able to update some of the details.  When you’re finished, click the “Update Profile” button below. </p>

<p><strong>CLASSIFIED MARKETPLACE PRINT ADVERTISEMENTS (Submissions)</strong></p> <table border="0" width="661"> <tbody> <tr> <td width="187"> <p><strong>PUBLISHING DATE</strong></p> </td> <td width="474"> <p><strong>DEADLINE</strong></p> </td> </tr> <tr> <td> <p><strong> </strong></p> </td> <td> <p><strong> </strong></p> </td> </tr> <tr> <td width="187"> <p>SUNDAY</p> </td> <td width="474"> <p>Saturday at 11:00 p.m.</p> </td> </tr> <tr> <td width="187"> <p> </p> </td> <td width="474"> <p> </p> </td> </tr> <tr> <td width="187"> <p>WEDNESDAY</p> </td> <td width="474"> <p>Tuesday at 11:30 a.m.</p> </td> </tr> <tr> <td width="187"> <p> </p> </td> <td width="474"> <p> </p> </td> </tr> <tr> <td width="187"> <p>FRIDAY</p> </td> <td width="474"> <p>Wednesday at 11:30 a.m.</p> </td> </tr> </tbody> </table> <p> </p> <p><strong>Note:</strong> Statutory holiday deadlines are two days earlier than the above deadlines.<br /><br />Deadlines are subject to change without notice. </p> <p> </p> <p><strong>OBITUARIES (Emailed Submissions) </strong></p> <table border="0" width="661" style="height: 311px;"> <tbody> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p><strong>PUBLISHING DATE</strong></p> </td> <td width="474" style="height: 43px;"> <p><strong>DEADLINE</strong></p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>SUNDAY</p> </td> <td width="474" style="height: 43px;"> <p>Saturday at 2:00 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>MONDAY</p> </td> <td width="474" style="height: 43px;"> <p>Sunday at 2:00 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>TUESDAY</p> </td> <td width="474" style="height: 43px;"> <p>Monday at 2:00 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>WEDNESDAY</p> </td> <td width="474" style="height: 43px;"> <p>Tuesday at 2:00 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>THURSDAY</p> </td> <td width="474" style="height: 43px;"> <p>Wednesday at 2:00 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>FRIDAY</p> </td> <td width="474" style="height: 43px;"> <p>Thursday at 2:00 p.m.</p> </td> </tr> <tr style="height: 10px;"> <td width="187" style="height: 10px;"> <p>SATURDAY</p> </td> <td width="474" style="height: 10px;"> <p>Friday at 9:00 a.m.</p> </td> </tr> </tbody> </table> <p> </p> <p>Deadlines are subject to change without notice.</p> <p> </p> <p><strong>Obituaries - Self Service Submissions <br /></strong></p> <table border="0" width="661" style="height: 311px;"> <tbody> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p><strong>PUBLISHING DATE</strong></p> </td> <td width="474" style="height: 43px;"> <p><strong>DEADLINE</strong></p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>SUNDAY</p> </td> <td width="474" style="height: 43px;"> <p>Saturday at 12:45 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>MONDAY</p> </td> <td width="474" style="height: 43px;"> <p>Sunday at 12:45 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>TUESDAY</p> </td> <td width="474" style="height: 43px;"> <p>Monday at 12:45 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>WEDNESDAY</p> </td> <td width="474" style="height: 43px;"> <p>Tuesday at 12:45 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>THURSDAY</p> </td> <td width="474" style="height: 43px;"> <p>Wednesday at 12:45 p.m.</p> </td> </tr> <tr style="height: 43px;"> <td width="187" style="height: 43px;"> <p>FRIDAY</p> </td> <td width="474" style="height: 43px;"> <p>Thursday at 12:45 p.m.</p> </td> </tr> <tr style="height: 10px;"> <td width="187" style="height: 10px;"> <p>SATURDAY</p> </td> <td width="474" style="height: 10px;"> <p>Friday at 8:00 a.m.</p> </td> </tr> </tbody> </table> <p> </p> <p>Deadlines are subject to change without notice.</p> <p> </p>

<p>We recommend that all photos/images used are in JPG format, and are less than 10 megabytes in file size.</p>

<p>From the home page, just log in to your account.  You will be taken to the “My Account” area, on the “My Bookings” tab.  A list of your current/running orders will be shown. Click the “Edit” link on the far right to edit your ad.  You will see a preview of the ad, and you may be shown a list of the insertion dates.  By default, the system automatically selects all possible insertion dates.  You can un-check insertion dates that you do not want to apply your edits to.</p> <p>If your edits result in a price increase, you will be asked to provide payment for the difference.</p> <p>If your edits result in a price decrease, the amount will automatically be refunded to the credit card that was used to place the order.</p>

<p>From the home page, just log in to your account.  You will be taken to the “My Account” area, on the “My Bookings” tab.  A list of your current/running orders will be shown. Click the “View/Rebook” link on the far right.  You will see a preview of the ad and a “Repeat This Booking” button.</p>

<p>From the home page, just log in to your account.  You will be taken to the “My Account” area, on the “My Bookings” tab.  A list of your current/running orders will be shown. Click the “Cancel Ad” link on the far right.</p>